🚀 go-pugleaf

Greetings!

We're working on the disconnection problems that customers have reported
in Northeast PA.  If you have experienced this problem and would like to
help us out, please read on....

Most customers still use MicroServe's old Bell Atlantic telephone numbers
to access our service.  In all sites serviced by Northeast PA
(Wilkes-Barre, Scranton, Hazleton, Williamsport, Stroudsburg), these phone
numbers are forwarded to our new Commonwealth lines.  We suspect that this
forwarding is causing degraded quality in the overall connection and would
like to have customers dial our Commonwealth phone numbers directly. 

In all cases except Stroudsburg, the Commonwealth telephone number is a
local call for all of our existing customers.  This means that even though
the new prefix might look strange, it will be a local call.  However, the
new Stroudsburg phone number is only local to about half of our existing
customers.  Our old "Stroudsburg" number is actually in Bartonsville, and
our new one is actually in Saylorsburg.  Please check to make sure the
Saylorsburg is a local call before using it!  


We would appreciate it if you would send answers to the following
questions to noc@admin.microserve.net ....

     1. What City do you connect to?

     2. What are the first three digits of your home telephone number?

     3. Do you know if your local telephone line is from Bell Atlantic
        or from Commonwealth Telephone?

     4. How is your connection using the old Bell Atlantic number?  (Do
	you get disconnected?  Do you have failed logons?  Do connections
	to http://www.microserve.net seem slow?) 

     5. How is your connection using the new Commonwealth 33.6 number?

     6. How is your connection using the new Commonwealth 56k number?
 


Here are the numbers to use for testing:

City		Bell 33.6	Commonwealth 33.6   Commonwealth 56k
--------------------------------------------------------------------
Wilkes-Barre	825-1457	208-4700	    208-4876
Scranton	346-8491	207-0925	    207-6920	
Bloomsburg	387-4395	416-4700	    416-4704	
Hazleton	450-7480	501-9956	    501-9935	
Williamsport	327-4780	601-0388	    601-0503
Jersey Shore	398-4991	398-4991	    Not yet available

Stroudsburg (use Saylorsburg only if it's a local call)
 (Saylorsburg)	N/A		992-9699	    992-9612	
 (Bartonsville)	629-0123	N/A		    N/A	


PLEASE NOTE: 

  1. To connect at 56k, you will need a K56Flex modem.  If you don't have
     one, you will connect at 33.6 or less.  Don't let that stop you from
     helping us, we need input from everybody!

  2. Although we have gone public with our 56k numbers, all the bugs 
     haven't been ironed out yet.  Please don't be dissapointed if you
     have trouble connecting at 56k.  Also, don't expect to connect at
     a full 56k!  Most customers get 40k to 44k because of local phone
     line quality.




------------------------------------------------------------------------------
Tom Rusnock     tomr@admin.microserve.net               

Network Operations Center
MicroServe Information Systems
------------------------------------------------------------------------------


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