🚀 go-pugleaf

In <8bb7pl$6tv$1@samba.rahul.net> mgw@res+REMOVE+ource-intl.com (Mark
Wagner ) writes:

>David McKay said. . . :
>: Rahul,

>: I've not been able to connect with San Jose access number 380-1108 this
>: morning.  It sounds like a modem problem, but when I used my other phone
>: to tie up the bad modem, that didn't work either.  Also, I note that
>: all the other users on Waltz and Yellow are telneting in.

>: When are you going to fix this problem so we can get back to work?

>:                                                   -- David McKay


>I've dialed into Redwood City in order to check my mail.  I've placed to
>phone calls to Rahul, no reply from him yet (11:40 a.m.).  I first noticed
>this problem around 7 a.m. today.  I am a premium user... I would sure
>appreciate being advised about status, or even just given a phone call
>with an alternate number to log into, as I requrested in a voice message. 
>I found the Redwood City number by phoning information. 

The "other" problem that we had on Wednesday was fixed, but I see from
email that both of you are still having connection problems.

According to our customer records, you are both in a similar local
calling area.  My theory is that there is some problem in your local
phone service that is preventing you from getting a proper connection to
our v.90 lines.  I am sure that multiple phone companies are involved in
this, and their circuits are not properly exchanging data.

Please initiate a problem report as follows.  Call your local phone
company repair office, tell them that you believe there is a problem
reaching 408-380-1108 from your location, get the name of the person you
talk to and a trouble-ticket number, and also get from them a number
that we can dial to reach them for follow-up inquiries.  Please send
this information to support@rahul.net.  We will then contact the same
repair office and try to push a fix through.

Also, a hint about our customer service:  Please call 408-946-9661 to
report serious/urgent problems only.  For other information requests
please call 408-293-9706.
-- 
(Rahul Dhesi)
a2i network support account <support@rahul.net>