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Article #279

Re: connection problems rwc/sm

#279
From: Jack Sutton
Date: Fri, 31 Mar 2000 00:00
119 lines
4897 bytes
Here are some answers to the questions below:

First of all, I did not have this problem with the old numbers. I can
dial another ISP (jps) and open Eudora without problems. I would just
use this connection all the time except, I cannot send mail . Any
solution to this without changing mail servers?
For the a2i connection, I connect fine without Eudora being open and
everything works, I can open a browser and connect to any site. I
changed the modem speeds but that did not seem to effect anything, so
it is now set at 38.
I can manually call and get a modem connect sound.
My system is win 98, using a PPP connection. I am using PAP and not
script.
Here is a recent sequence of events.
Connect --ok
check browser--ok
open Eudora--ok
disconnect
open eudora, let it automatically connect
hangs
open task window
msgsrv32----not responding
end task
all is ok
disable eudora's automatic connect
connect--ok
browser--ok
open eudora---hangs
will not open after several end tasks
reboot
connect--ok
open eudora--ok
This AM:
left eudora open, noticed it had a connect window open (automatic
connect is disabled)
the connection info seemed ok, so i hit connect---nothing happened.
closed eudora
i then used my normal connection and connected ok
checked browser--ok
open eudora--hangs
close connection
open eudora--hangs
shutdown--shutdown hangs
end task---computer locks
turn computer off
reboot
all is ok









On 29 Mar 2000 09:51:43 GMT, Rahul Dhesi -- a2i support
<support@rahul.net> wrote:

>In <38e18659.1105385@news.rahul.net> jsutton@hrmusic.com (Jack Sutton) writes:
>
>>I've been having difficulties off and on, mostly on since I switched
>>to the 5030107 number in redwood city and the 5320043 number in san
>>mateo. It's basically turned into a nightmare and I'm not sure what
>>the problem is. I seem to have an incompatibility problem with my dial
>>up connection and Eudora the mail program. If I'm connected and open
>>Eudora, it hangs, and I have to end task. If I disconnect, then open
>>eudora after that, some times it opens, sometimes not,  I have to
>>reboot at that point. Also, if Eudora's open and I try to connect,
>>sometimes the connect hangs up and I have to end task on that.
>>Anybody else having these kind of problems.
>
>Answering these questions may help you find the problem:
>
>Are you using a PPP connection or are you using a asynchronous
>connection?
>
>Are you first making the connection and verifying that it's working,
>before invoking Eudora?
>
>When you say "If I'm connected" do you mean that your have a working
>connection on which you can do other things such as web browsing?  Or
>you do mean that your modem is connected, but you don't know if the
>connection is actually working for activities such as web browsing?
>
>In the situation where you have a connection but opening Eudora hangs
>it, is Eudora assuming that it should be dialing out itself?  Or has
>Eudora been configured to NOT dial out itself?
>
>What happens when you force the modem to use a lower data rate, such as
>19.2 kbps (killbits per second)?  You can do this by forcing the DTE
>rate, also known as the serial port speed or COM port speed, to 19.2
>kbps.  If your modem will give you a successful connection at 19.2
>kilobits per second, the next step will be to increase the speed and
>find out the highest speed at which you get successful connections.  If
>19.2 kbps doesn't work try 9.6 kbps too.
>
>Have you tried a different brand and model of modem to see if it works
>better?
>
>Have you verified, by using a regular voice phone, that you can actually
>reach the numbers you are dialing, and get modem tones?
>
>Have you verified, using terminal mode, that you can manually give AT
>commands to the modem to make it dial out, then after it connects enter
>your PPP login name and password at the login: prompt, and get a
>successful connection as indicated by the PPP data that the terminal
>server sends?  (The PPP data looks like line noise but is repeated every
>few seconds.)
>
>What operating system and what version are you using?
>
>Are you using dialing script as opposed to using the default, which in
>most cases will use PAP?  PAP is preferable to using a dialing script,
>because PAP is standard while dialing scripts have to be customized.
>-- 
>(Rahul Dhesi)
>a2i network support account <support@rahul.net>
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From: jsutton@hrmusic.com (Jack Sutton)
Subject: Re: connection problems rwc/sm
Date: 2000/03/31
Message-ID: <38e4c6bb.1594293@news.rahul.net>
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