🚀 go-pugleaf

Dear Mr. Weiss,

I checked all your contacts to the ITK Support in Germany. I found 5 emails 
from you to the customer support in Dortmund.

1) At the 25th of November 97 we contacted you the first time without a 
question from your side and send you an update for 33.6 with the MICA board, 
because we received a list of open problems from TLK and your question was on 
this list as well.

2) You asked for the latest update for your 40i and for information about 
harddisk support.

The version 3.4 you were looking for was not released at this time. The support 
group is not allowed to give unreleased versions to customer. You asked for a 
harddisc as well, but this functionality is not released yet.

3) You reported a PROCESSOR FAULT on an upgraded machine at december 22nd. 
January 8th Mike Thornburg solved your problem here. Sorry that we didn't 
answer your question earlier, but the support in Dortmund was closed during 
this time.

4) You asked for the support of NetBlazers in the future and if it's possible 
to use the  40i hardware for the NetBlazer 5100 software.

We told you that we'll do the support in the future for you (because you're 
located in Germnay) and we asked a salesman to send you information about the 
NB 5100.

5) 23rd of April 98 you asked again for version 3.4 and harddisc support.

I'm sorry but the version was not released and we were not allowed to send you 
a 3.4 beta. Please contact the sales department and ask for beta version, 
because they manage the beta test programs.

I don't believe in typical German, Italien, French, ...  behavior, but whenever 
you have technical questions concerning your 40i the 4400, 5100, 6100, 8100 or 
8500 we'll do our best to help you.

These are the ways to contact the ITK Support in Dortmund:

itk_test(isdn/analog/gsm/veth)     +49 231 9747 298
itk_test(isdn/wanodi)                   +49 231 9747 296

euro file transfer                          +49 231 9747 171
email:                                        support@itk.de
bbs (analog):                              +49 231 9747 444
fax:                                           +49 231 9747 777
phone:                                       +49 231 9747 250

Best regards


Jens Neumann


ITK Telekommunikation AG
Jens Neumann
Senior Support Engineer
Customer Support
Joseph-von-Fraunhofer-Str. 23
D-44227 Dortmund

Phone: (+49) 231 -9747-250
Fax: (+49) 231-9747-777
E-Mail: support@itk.de <mailto:support@itk.de>
Internet: www.itk.com <http://www.itk.com>




-----Original Message-----
From:	Juergen Weiss [SMTP:weiss@wwweiss.de]
Sent:	Freitag, 8. Mai 1998 09:38
To:	Netblazer-Users
Subject:	Thanks for infos on harddisk and more

Many thanks to all for the infos to my question about harddisks!

Again everybody can see that this list is the ONLY way to get support for a 
Netblazer.
As a German sometimes it is not easy for me to explain what I mean (due to the 
language) but everytime when I asked a question here I got very good and 
helpful answers.

Strange thing is, that when I ask the support at ITK it seems that they do not 
understand me (you know they speak the same language as me), because most of 
the time they do not answer and if they answer it is not helpful.

I am very angry about ITK. After the "Merge" Telebit customers were ITK 
customers and it is a shame to see what ITK things about customer-relationship 
(nothing!).
As a German I must say that this behavior IS NOT and SHOULD NEVER BE 
German-like it is just BAD-COMPANY-like!

Sorry for this none technical input - I just had to say it.

Juergen Weiss
(disappointed ITK-customer)

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