Article View: adobe.acrobat.capture
Article #355Acrobat Error Messages
From: Tim Goggin
Date: Thu, 12 Sep 2002 22:33
Date: Thu, 12 Sep 2002 22:33
37 lines
2725 bytes
2725 bytes
Hello! I recently put up several Adobe Acrobat files on my website. They're all protected from editing but they can be printed and viewed online and they were created using a baseline of Adobe Acrobat 4.0. We're getting some odd error messages from users that I was wondering if anyone could help diagnose. Error #1: The web page just locked-up. I have Acrobat 4.0, when I click on the download, Acrobat would open but the web page would be a blank white page with nothing. Clicking the "back" button would have no affect. When clicking on the close button, it closes the "Acrobat" and the Internet browser. Error #2: It pops up Acrobat plug-in with the message "could not find Acrobat External Window Handler" Error #3: I tried to download your acrobat files. I'm downloading it to a MAC and opening it in Acrobat 4.0. When it tries to open it I get the following error message: "There was an error opening this document. This viewer cannot dycrypt this document." Error #4: I did not get an error message when downloading the document. I just did not get anything. The bottom of my screen said "done" but there was nothing visible other than a white page. Error #5: I get no error message, once I ask it to download to me all I get is a blank screen. I believe this has a lot to do with the firewall that is set up through the corporation here. Thanks in advance for any help, Tim
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arc1-ca.pugleaf.net!archiver1.google.com!news1.google.com!sn-xit-02!sn-xit-01!sn-xit-04!supernews.com!news.maxwell.syr.edu!news-out.nuthinbutnews.com!propagator2-sterling!news-in-sterling.newsfeed.com!news-in.nuthinbutnews.com!newsfeed.nyc.globix.net!news.stealth.net!news.stealth.net!news-east.rr.com!news-west.rr.com!cyclone.socal.rr.com!cyclone3.kc.rr.com!news3.kc.rr.com!twister.socal.rr.com.POSTED!not-for-mailShow Full Headers
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: f84b4,5e324d4b5ed8312e,start X-Google-Attributes: gidf84b4,public X-Google-Thread: 109513,5e324d4b5ed8312e,start X-Google-Attributes: gid109513,public X-Google-ArrivalTime: 2002-09-12 15:39:28 PST Path: arc1-ca.pugleaf.net!archiver1.google.com!news1.google.com!sn-xit-02!sn-xit-01!sn-xit-04!supernews.com!news.maxwell.syr.edu!news-out.nuthinbutnews.com!propagator2-sterling!news-in-sterling.newsfeed.com!news-in.nuthinbutnews.com!newsfeed.nyc.globix.net!news.stealth.net!news.stealth.net!news-east.rr.com!news-west.rr.com!cyclone.socal.rr.com!cyclone3.kc.rr.com!news3.kc.rr.com!twister.socal.rr.com.POSTED!not-for-mail From: "Tim Goggin" <mrsterious@yahoo.com> Newsgroups: adobe.acrobat.capture,adobe.acrobat.reader Subject: Acrobat Error Messages Lines: 39 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2600.0000 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000 Message-ID: <7D8g9.16520$U7.7977982@twister.socal.rr.com> Date: Thu, 12 Sep 2002 22:33:39 GMT NNTP-Posting-Host: 66.75.137.12 X-Complaints-To: abuse@rr.com X-Trace: twister.socal.rr.com 1031870019 66.75.137.12 (Thu, 12 Sep 2002 15:33:39 PDT) NNTP-Posting-Date: Thu, 12 Sep 2002 15:33:39 PDT Organization: RoadRunner - West