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Article #257

Isolated problems using Adobe Reader 2.0 with Windows Mobile v5

#257
From: michael_d_lloyd
Date: Wed, 06 Sep 2006 19:40
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2972 bytes
I have a Dell Axim X50v. Initially it was running the Windows CE 2003 operating system. Acrobat Reader ran flawlessly on that platform. I can't remember having any problems viewing PDF files on CE 2005.

Since I upgraded my OS to Windows Mobile v5 I have experienced many problems with Adobe Reader 2.0 for the Pocket PC.

When testing Adobe Reader 2.0 for the Pocket PC I identified 3 distinct problems, and have isolated the most significant problem.

Problem 1: (isolated)

When scrolling through an Acrobat file you receive either of the following error messages:
"There was an error processing the page, a file error has occurred."
"There was a problem reading this documetn (14)."

This problem is related to processor speed, and seems to only occur when the processor speed scheme is set to Auto.

Recommendation:
Set processor speed scheme to "Power-Saving" until Adobe fixes the problem.

NOTE: Problem may not occur when switching from a power scheme to Auto. I have only seen this occur after setting the power scheme to Auto and rebooting the PPC.

Problem 2: (possibly isolated)

Pocket PC sometimes fails to respond after opening a document and displaying the message:
"You are now viewing the document in reflow mode..."

It appears as though Adobe Reader 2.0 is reading the document in the background, and ignoring user input. The problem may result trying to select the reflow dialog box before the program is ready. This likely changes the program focus from the document to the dialog box, confusing the program.

Recommendation:
Wait for the program to completely read the document before selecting the reflow dialog box (until Adobe fixes the problem).

Problem 3:

Preference settings are lost when Pocket PC is reset.

Specifically I turn off "Hardware buttons scroll a screen full" (the scroll bar scrolls full screens)
Also, with the reflow dialog box, displayed when opening a PDF file I select "Don't show me again"

These settings are cleared when the Pocket PCis rebooted.

This will remain a pain in the ass until Adobe fixes it.

It is obvious this version was not sufficient tested with Windows Mobile v5.

Michael Lloyd
Computer Technician / Graphics Designer
MichaelDLloyd@gMail.com
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Newsgroups: adobe.acrobat.reader.pocketpc
Subject: Isolated problems using Adobe Reader 2.0 with Windows Mobile v5
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Date: Wed, 6 Sep 2006 12:40:00 -0700
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