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Article #11372

Reader crashes on opening

#11372
From: Rosey Temkin
Date: Mon, 01 Jul 2002 00:35
15 lines
1886 bytes
Acrobat Reader used to work just fine for me, then suddenly stopped working, crashing whenever I tried to open the progam, and giving an illegal operation shut down, and an error message about not finding an external window handler (or something like that).  I was having this problem with an earlier version, so I upgraded to 5.0, hoping that would help.  I'm still having the problem with the illegal operation shut down, but I haven't been getting the window handler message anymore.  The error details I get with the shutdown are: 

ACRORD32 caused an invalid page fault in 
module WEBLINK.API at 015f:2e00a160. 
Registers: 
EAX=00000000 CS=015f EIP=2e00a160 EFLGS=00010246 
EBX=009eed9e SS=0167 ESP=009eed18 EBP=009eed1c 
ECX=00000000 DS=0167 ESI=0000022e FS=55e7 
EDX=00016ce4 ES=0167 EDI=00000000 GS=0000 
Bytes at CS:EIP: 
ff 70 04 e8 76 2d 00 00 f7 d8 1b c0 40 5d c3 55  
Stack dump: 
0000cd18 009eed30 2e00aa62 00000000 0000cd18 00000000 009eed70 bff72317 00001062 00000000 00000000 0000c4c1 0000cd18 00000000 009eeda6 00000000  

Anyway, the end result is that the program simply does not work any more, even though it used to.  Any idea what is wrong or missing?
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Newsgroups: adobe.acrobat.reader
Subject: Reader crashes on opening
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Date: Sun, 30 Jun 2002 17:35:06 -0700
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