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Article #11668

Win XP-Rebooting

#11668
From: Dermot Fenlon
Date: Tue, 25 Jun 2002 07:19
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When i try to open Acrobat reader,the splash screen comes up and then my pc reboots without any error message(blue screen or dialog box). 
I have already downloaded about 20 times,from the main download page and from the ftp site,installed in safe mode,deleted all adobe files before re-installing,have done a complete re-install of win xp,checked that ACTUAL downloaded file size was same as that stated on download page,saved downloaded file to a different folder,installed to a different folder...........etc etc......I have searched thru the previous messages and tried all suggestions and none have resolved this issue.I also have trawled thru the FAQ'S  and the download instructions but still have the same problem whatever i try !! 
The first few times i downloaded acrobat reader,when i tried to open the application after installation it would just "hang" at the splash screen and ctrl+alt+delete would not have any affect i had to reboot using the power button (arrrrrrgh !) 
I have tried older versions of the reader but to no avail(although i used to have version 5.00 which ran fine) 
������perplexed,bewildered,confused,frustrated,strung-out,and downright demoralised.
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From: "Dermot Fenlon" <dermotcan@hotmail.com>
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Newsgroups: adobe.acrobat.reader
Subject: Win XP-Rebooting
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Date: Tue, 25 Jun 2002 00:19:15 -0700
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