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Article #11854

Adobe Approval won't install

#11854
From: Jim Ferer
Date: Mon, 17 Jun 2002 16:52
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Hope this is the right forum. 

I can't install Adobe Approval. When I try, A black DOS-window like box opens for less than a second and that's it. I thought I saw "VDM" in the box once or twice but that's as close as I can come to reading anything in the box. 

My Machine: Dell C840 laptop, 1.6 GHz P4, 512 MB RAM, 27GB drive space free, Win2000 Pro 5.00.2195 Service Pack 2. 

What I've done (All suggested by Knowledge Base articles) 

*  Downloaded the install twice. Both have the same file size (87 MB). I don't know how to do file compare on Win2000. Both behave the same. 

* Attempted install from safe mode.

*  Renamed one of the installers to eliminate the underscore character in the name.

The Knowledge base doesn't seem to have Approval-specific help; I imagine Approval is just considered a variation of Reader with some extra capabilities. 

I don't know if I can get the installer to generate an error log on install - knowledge base doesn't say I can. It's frustrating that in most cases some kind of message flashes by that I can't read. (it's open half a second or less.) I'd appreciate any help.
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Subject: Adobe Approval won't install
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Date: Mon, 17 Jun 2002 09:52:49 -0700
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