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Article #11858

Re: well FAQ didn't work with new window

#11858
From: Jon Ryan
Date: Mon, 17 Jun 2002 15:31
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2578 bytes
sonic - the application is on a private network so we can't post a URL. 

The problem is that we have an asp application that opens a pdf form from a HTML menu page. On the development network, if you open the pdf using reader (with only one window open), the pdf opens in the 'correct' (or only) browser window. If there are more than one browser windows open, the pdf file opens in the 'wrong' window, not the one that contained the HTML menu. 

Using the FAQ solution, we have a situation where the pdf file is open in the 'correct' (only) window, and click on the link to open a separate HELP window. The second window should open with an HTML help file, while the original window should refresh with the pdf form. What happens is that the original window ends up blank. A new window opens with the help file, then is refreshed with the pdf form (that should be in the orginal window). In the new window, if you click the back button you get to the help file. 

On our development workstations, we have the full acrobat installed. Here, every time you go from an HTML menu to a pdf form, a new window is opened (you end up with a mess of windows). We thought we could get around this feature by having users only use reader, but have found that some of our end users' workstations that only have reader also open each pdf image in a new window. 

From the forums, we see a lot of problems with opening forms in new windows instead of the original window. I think that this is our basic problem, but have not been able to deduce the difference between situations where it happens and doesn't happen, or how to control it.  

Note we are not using frames, all computers are running Windows 2000 or XP with current patches, we are only using IE6 with all patches, and all readers and full versions of acrobat are current. 

Any ideas would be appreciated...
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Subject: Re: well FAQ didn't work with new window
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Date: Mon, 17 Jun 2002 08:31:36 -0700
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