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Forms: �Unable to find Font� 

QUESTION: 

What might cause the following message to appear when a PDF is launched? 	"Unable to find or create font 'Helvetica-Bold'. 	Some characters may not display or print correctly". 

DETAILS: 

� When this occurs, the PDF has just been launched by drag-and-dropping it onto Reader (4.05) both of which are located on a Hybrid CD. It does not occur all of the time, but when it does it is with Windows, never Mac . � This only occurs with PDFs containing FORMS - even when the main PDF contains text using the same font called for in the message and presumably has embedded the font referred to in the warning. � The PDF is derived from a Quark XPress document (MAC) using the print to file Virtual Printer method with all fonts embedded at the Distiller (4.05) stage. � Ignoring the message or clicking on "OK" allows user to proceed as if there were nothing the matter. The appearance of the PDF is as it should be. 

IN OTHER WORDS: 

A Hybrid CD project contains Acrobat Reader 4.05 (WIN) and a PDF document using forms. On some PCs, when the PDF document is launched by dragging onto CD's copy of Reader, the message 	"Unable to find or create font 'Helvetica-Bold'. 	Some characters may not display or print correctly". 

When the OK box is checked, all seems fine with the appearance and printing of the PDF. This only happens when using Forms, but does not happen on all setups. For instance, it occurs on my client's WIN2000 SP1 but not on my WIN98 SE. The PDF file was originally a Quark XPress file and was created using the Print-to-File via Virtual Printer and then Distilled using Distiller 4.05. Distiller is set to Embed All Fonts and is done on a Mac. 

When the same PDF is launched with no Forms, no unfound font message occurs. Oddly, if I add text to the document using the font called for in the message box, I still get the unfound font message. Seemingly, adding Helvetica-Bold to the original document and instructing Distiller to Embed All Fonts would prevent the unfound font message from appearing. 

The PDF file opens fine from the personal copy of Reader installed on user's hard drive. Only when the copy of Reader contained on the CD is used to open the PDF does the presense of Forms cause the "font not found" message. 

These PDFs are simple black and white with some greyscale pictures. They can be described as product specification sheets 4 pages long, 500k in size. 

RELEVANT OR NOT: 

We are using the FORMS feature of Acrobat to provide the user a means of customizing content within the layout of the PDF, not for the purpose of providing data to a database. For instance, a price listing in the PDF contains Form fields which the user can type their own figures into taking advantage of the layout of the document. Although they can not save the data they input into these fields, they can print from Reader and distribute the custom pages with their own pricing.