🚀 go-pugleaf

Just use your Add/Remove program to remove it and then search every where on your system to make sure nothing was left behind.  

Then go to the FAQ message in this forum and go the ftp site for version 4. 

It seems there have been more people talking about this freeze of the system and then locking you out.  

Un-installing and re-installing will never fix the problem if other issues aren't resolved as well. Usually it's something else and not AR.  

I would remove all versions of AR and delete any thing that may have been missed by the Add/Remove app.  

Then go to the ftp site and look for the version you want to download. Shut off any Anti Virus software and anything else that might be running in the background that's not needed.  

Download the file and save it locally and then get off the internet. Reboot and start in Safe Mode. Then install completely and reboot in normal mode.  

Good luck.