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Article #13159

Crashing when viewing PDFs - Acrobat Reader 5.0

#13159
From: Scott Sanders1
Date: Tue, 21 May 2002 18:58
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Hello, 

I am having trouble viewing a group of PDF files that were generated by a batch PDF conversion product called ActivePDF. 

When I open the PDF file, it looks okay.  When I scroll down past the second page though, some of the information that should display does not appear on the PDF, and I receive the following error message: 

"AcroRd32.exe has generated errors and will be closed by Windows.  You will need to restart the program.  An error log is being created." 

Despite what the message says, no record of the error is recorded in the event log. 

I am running Windows 2000, Acrobat Reader 5.0, and Internet Explorer 6.0 -- though this error occurs both when viewing within the web browser and in Acrobat by itself. 

This happens only with files that were created by ActivePDF.  It occurs on at least 4 other computers here, and I have tried uninstalling and reinstalling Acrobat. 

Any help that can be offered is greatly appreciated.  If additional details would help diagnose the problem, I'd be happy to provide them.  Thank you!
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Subject: Crashing when viewing PDFs - Acrobat Reader 5.0
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Date: Tue, 21 May 2002 11:58:28 -0700
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