🚀 go-pugleaf

I am having an elusive problem that I hope this forum call help resolve. 

I am running our corporate Intranet on Mandrake Linux 8.0 server and have many PDF files available for download for our sales staff. The PDF's are generated by our vendors, so I don't have control of how they are PDF'ed. 

Occasionally I will get a trouble report that a sales rep can't open the PDF. They click on the link from the Intranet page, it opens a new Internet Explorer window but Acrobat does not load for them.. they just get an empty IE window. 

Almost everyone is on Win2k and have the latest Acrobat Reader. I've checked memory available, available HD space, network connectivity.. all are fine. 

This seams to happen for a small percentage of the sales offices from all over the country. Almost all our offices are on our Frame Relay. 

Here are the steps I take to make the PDF available on our Intranet: 

1) Save the attachment from e-mail 2) ftp the PDF up to the web server 3) Modify the HTML page to include the link to where the file lives on the server 4) have the PDF open in a "new window" 

Nothing strange there.. 

Can anything point me in a direction why this might be happening? 

Thanks for ANY help 

-Allen May umayxa3@yahoo.com