Install Shield Engine error

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#13328

From: Jasper Liu
Date: Sun, 19 May 2002 12:11

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Install Shield Engine encouters error while Adobea Reader Setup is preparing the InstallShield(R) Wizard. 

After unpacking the ar505enu installation file, Install Shield encouters the above error and creates an error reporting dialog box.  After secting send or dont sent the problem report the install process stops. 

The error signature is as follows (not sure if this helps but here it is anyway) AppName: _ins5576._mp	 AppVer: 5.53.168.0	 ModName: gdi32.dll ModVer: 5.1.2600.0	 Offset: 0000f502 

The computer is a Dell with a P4 running Windows XP.  The installation file is okay, installed it on a computer running Win2000.  The computer has not had issues installing other programs.  I have tried installing in safe mode and have been logged in as admin each time I've tried. 

Any info would be greatly appreciated.  Thanks. 

Jasper

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Subject: Install Shield Engine error
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Date: Sun, 19 May 2002 05:11:03 -0700
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