Article View: adobe.acrobat.reader
Article #13587Re: DocBox plug in update didn't help
From: ronbest
Date: Sat, 11 May 2002 22:01
Date: Sat, 11 May 2002 22:01
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1896 bytes
I have downloaded and installed Acrobat 5.0 many times but just kept getting this message when I tried to open it: "This program had performed an illegal operation and will be shut down. If this problem persists contact the vendor." When I hit the details button this is the message I received: "ACRORD32 caused an invalid page fault in module <unknown> at 0000:00000009. Registers: EAX=009ef04c CS=0187 EIP=00000009 EFLGS=00010286 EBX=0000000b SS=018f ESP=009ef020 EBP=009ef11c ECX=3703768c DS=018f ESI=01dd8fc0 FS=3d8f" I posted here and searched but could not find the solution but I did find it myself through experimentation. Here is what I did to get Acrobat to work. I opened windows explorer. Clicked Program Files folder, then the Acrobat 5.0 folder, then the Reader folder, Then plug_ins folder, then the Inter Trust folder. I then deleted the DocBox.api file and Acrobat works for me. Not only that, but I couldn't open Reader and that works as well now. I hope this solution works for the rest of you out there with the same problem. Please let me know if this works for you. Regards, Ron
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 109513,5e08b5072a7a7ef6 X-Google-Attributes: gid109513,public X-Google-ArrivalTime: 2002-05-11 15:37:37 PST From: ronbest <startup561@aol.com> Path: arc1-ca.pugleaf.net!archiver1.google.com!news1.google.com!sn-xit-02!sn-xit-01!supernews.com!newsfeed.online.be!news.algonet.se!algonet!news000.worldonline.se!fr.clara.net!heighliner.fr.clara.net!newsfeed01.sul.t-online.de!t-online.de!WebX Newsgroups: adobe.acrobat.reader Subject: Re: DocBox plug in update didn't help Message-ID: <ef878f6.1@WebX.aaQKaf7vad4> Date: Sat, 11 May 2002 15:01:48 -0700 References: <ef878f6.-1@WebX.aaQKaf7vad4> Lines: 30 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit