Re: JUST SHOOT ME!!!

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#13841

From: J.Y. Exnicios
Date: Wed, 08 May 2002 19:20

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It's me again (Jean). 

I used the Add/Remove programs to remove the original 5.0.5 download, restarted my computer, and installed the fresh download from the FTP site (after turning OFF my anti-virus program).  Same problem occurred. 

I also tried to substitute another COOLTYPE.dll file in the Acrobat Reader program file, but that didn't work either. 

I think Tom's new suggestion might be right on target. 

I DIDN'T get rid of those old peripheral files from the original 5.0.5 installation, so I am going to follow his suggestion and write down the file names of those files that the Un-Install was unable to remove, and then eliminate them.  Then, I'll try installing in the Safe Mode and let you guys know what happened. 

Again, thanks Tom. 

-- Jean

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Subject: Re: JUST SHOOT ME!!!
Message-ID: <ef85d6d.9@WebX.aaQKaf7vad4>
Date: Wed, 8 May 2002 12:20:55 -0700
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