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No idea. There is a known issue with OS X and sets of fonts with optical size variants, but it just has to do with not all of the fonts showing up in font menus of some applications. I have not seen a crashing issue like this involving a properly made OpenType font.

I'll be curious to hear what Quark says.

T

The font actually does not show up in Photoshop and Illustrator CS. However, on the computer running OS 10.3, Photoshop will allow you to type in the name of the font and use it that way. On OS 10.4, Photoshop autocompletes the font name and thus rejects a name not found in the list...

On OS 10.4 the font menu in MS Word shows a bunch of giberish now, but will let me select Cronos and use it.

Your comment about "properly made OpenType" is interesting. I would have assumed that all fonts sold by Adobe.com would be "properly made".

Aside from that, here's the thread at Quark.com with an interesting note from Mark Douma: <http://www.quark.com/service/forums/viewtopic.php?t=14224>

Thanks,
B

I didn't mean to say these fonts weren't properly made - I was trying to suggest that poorly made fonts (in any format, really) can cause all sorts of weird problems. However, at Adobe we do test these things pretty carefully.

So, the short version appears to be that the problem is a bug in Mac OS 10.4.7 and 10.4.8, which trips up some applications but not others - specifically applications that are doing system calls looking for the old-fashioned resource fork.

Adobe will verify, log and escalate the issue with Apple.

Regards,

T

Thanks so much!

I hope you guys and Apple can work out the issue. It's not fun spending several hundred dollars on a type family you can't use.

I guess this issue affects the entire Adobe Font Folio now?

B

Thomas and Brandon.

Sorry for the late post...

I've had the same problem on two G5 machines (with Mac OS X 10.4.8, QuarkXPress 6.5 and Font Agent Pro). QuarkXPress unexpectedly quits most of the time if I've used Cronos Pro Opticals in a document -- even with fresh installations of Cronos Pro Opticals and the usual mix of system maintenance. Shutdowns or reboots generally have no effect on the problem. I finally removed the offending fonts from FAP's directory and have not used them since. I will admit that I have not cleared the font cache, and will try this.

So Brandon is not alone in this.

This is a very nice family and I'd love to use it. I hope the issue can be fixed soon.

===

I'm not aware of other fonts that cause me a problem like this -- the other font issue I'm aware of is that I cannot always access all standard instances or variations of multiple master fonts, such as Bickham.

Thomas, if there are other Opticals you'd like me to check out within my computer environment, please let me know.

Neil

I am having the same problem with MyriadPro. The cache clearing method works, but I agree that it is a painful solution in the long term. I don't have the option of not using the font, as it is the primary font for one of my clients.

I'd like to see a better solution soon from either Apple or Quark. Does anybody know if Quark 7 faces the same issue?

Sharmi

InDesign does not have this problem, as far as I know. As for me, I am not buying the upgrade to XPress 7.

I know this is not the answer you're looking for, but if you have CS2, you've probably got the answer to the problem.

Neil

Thanks, its actually the debate we are having at the office. Nobody really wants to deal with the learning curve and the translation of existing Quark files to InDesign. But at the same time, its not productive to have constant technical problems either. For the time being we may end up running both software packages..

Sharmi

Create new stuff in InDesign; revise old stuff in XPress. Gradually migrate over. Another advantage of InDesign is tighter integration with the CS products.

Neil

Clearing the font cache on OS10.4.x is simple, just start up in safe boot. The safe boot process under Tiger dumps several caches, including the font cache.