🚀 go-pugleaf

Helvetica font works fine in vertical app - Dental practice management. If try to print any text in any font using MS Word or WordPAD, ATM Fonts No longer available in other apps where they worked before.  This is workstation and print driver specific. Have 4 workstations with similar config. printing to two identical printers through one print server.  Both printers respond the same.  3 workstations print fine all the time to both printers using both PCL 5e and 6 drivers.  No postscript support anywhere.  One workstation prints fine in 5e but has problems with 6. 

If boot system and use the vertical app all day, will work fine all day.  Once we use any other app such as Word or Wordpad, the ATM link is broken and ATM fonts are unavailable.  Get a "Courier substituted for missing Helvetica", Helv. Bold , etc. message on a separate sheet following the print job.  Naturally, the pages are a mess.  This is totally repeatable.  I have uninstalled and reinstalled the fonts, ATM lite 4.1, the Printer drivers, etc.    All are the most current versions available.  Reinstalled fonts were uninstalled, re-loaded from the source CD, and re-installed into ATM.  They were NOT installed into the windows Fonts folder. Because a reboot fixes everything - until some other app is used again - I don't suspect a corrupted file.  I also have 3 good running systems installed from the same downloads.  Since 3 of 4 systems work fine I do not suspect a problem on the print server supporting all 4 workstations.  P.S. - it is running Win 98 as well.  ( All Are SE versions.)  All the ATM, print spooler, and Windows font folder settings seem to be the same.  I have about 150 TT fonts and 50 Type 1 fonts.  Tech support for the vertical app seems blithely unaware of how much better a real Helvetica looks in their application than the many pretenders available.  I'd like to keep it if possible, or avoid a clean reinstall of the OS if I can to go to a consistent substitute.      

  Assistance appreciated. 

Bruce Lightfoot