🚀 go-pugleaf

Hi Justin,

I expect that if the drive formatting had a problem, you would have much bigger issues.

Have you tried the install on a different computer? Maybe you got some bad optical media. Its worth a try to make sure the disk is good.

Have you tried installing a single component? Like just InDesign for instance? Try starting up the computer with the shift key down. This boots the Mac into Safe Mode. It will dump the caches and disable 3rd party extensions. Try installing then.

Apart from that and in the absence of any information in the logs, my next guess would be that there's some remnant of CS3 that an uninstall can't remove and the CS4 install can't replace. If there's nothing in the logs about it, then the problem will be difficult to track down.

I would suggest creating a different account (with admin privileges) and trying the install while logged in as that new user. That would tell you if the problem is in the user folder or associated with user information.

You might also try renaming the Adobe folder inside /Library/Application Support/ and trying the install again. Rename it "Adobe_old." If it makes no difference, then restore that folder to the original name. It has important stuff in it.

Was the cleanup tool you ran the CS3 Clean script? (http://www.adobe.com/support/contact/cs3clean.html) I browsed the script and it looks like almost all of the files it would remove are in /Library/Application Support/ or /Library/Preferences. Temporarily renaming the Adobe folder as mentioned above would be more thorough for troubleshooting purposes.

D