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Article #480

Re: CS3 reinstall problem - asking for uninstalled CS4 beta

#480
From: W_Mark_Goode
Date: Tue, 17 Feb 2009 17:53
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Thanks Neil and Buko for your input. Here's where things stand now:

1) I uninstalled FW CS4
2) I uninstalled CS3
3) I ran Cleanup Script
4) I repaired permissions using Disk First Aid
5) I reinstalled CS3

The problems with Bridge remained (sluggish, won't display icons properly, won't show a preview image, won't operate the folder list, etc.).

So I called Adobe support. Unfortunately, because I am having problems installing CS3 and NOT CS4, support is NOT FREE. The rep was helpful though -- she pointed me to document number 331594 (Diagnosing Bridge problems) and told me to start there. I followed EVERY step . . . disable start-up scripts, reverted to original preferences, cleaned up the cache, disabled the folder windows, and the problems remain.

Guess I'll have to pay . . .

Lesson learned: don't trial Adobe software. That's when my problems began.
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Subject: Re: CS3 reinstall problem - asking for uninstalled CS4 beta
Message-ID: <59b7f163.3@webcrossing.la2eafNXanI>
Date: Tue, 17 Feb 2009 09:53:15 -0800
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