Reformatted HD without deactivating, need to re-install

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2 total messages Started by Linda_P_Stauffer Fri, 06 Mar 2009 22:56

#198

Author: Linda_P_Stauffer
Date: Fri, 06 Mar 2009 22:56

1 lines
831 bytes

I erased and reformatted the HD on a G5 iMac I recently sold. I forgot to deactivate CS3 premium Design Suite. I also have it in my MACBOOK PRO. I need to re-install it o my new Mac Pro, but it says my limit has been reached! How can I deactivate the version I erased?

Re: Reformatted HD without deactivating, need to re-install

#199

Author: Bob Levine
Date: Fri, 06 Mar 2009 23:01

9 lines
896 bytes

There should be a phone number displayed on the activation denial 
screen. Call it and explain the situation.

If it's a problem escalate it to a supervisor and get names and case 
numbers.

Nobody here can help you.

Bob

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