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Article #174

Re: Version Cue CS3 Server backup fails

#174
From: Arkady
Date: Wed, 04 Mar 2009 14:50
22 lines
3528 bytes
The given error arises in case in a project database for any reasons are damaged or there are no one or several files.
Files a kind name dddd#1 (�d� is any decimal digit) represent compressed in tar-format a pdf-file or a pdf-compatible AI-file and most often appear are damaged. The size of the damaged file of 25 bytes.
Backuping of the project containing such files leads to the error specified above. For normal backup of the project it is necessary to remove the damaged file from a database or the reference to an absent file.
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Following additional utilities are necessary for restoration of integrity of the project:
1. Unarchiver, was support a tar-format (for example WinRAR);
2. A browser of hex/text contents of files with possibility of search of text strings (f.e. built-in viewer �On-F3-key� in FAR file manager or WinHEX);
3. Adobe Bridge;
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Restoration procedure consists following steps:
1. Locate of a root folder of database Version Cuе. For this purpose the right button of the mouse click icon Version Cue in system трее and choice "options". On the second bookmark remember path to Data Folder (below as �%dataFolder%�);
2. Locate bhassetversion.ibd file in the %dataFolder%/database/data/versioncue folder;
3. View that file vith you file viewer (WinHEX or F3 in FAR);
4. Find in this file a line specified in the log-file after �diff:� (or �full:�), f.e. 329/1329#1
5. Find the string of the similar kind directly previous found, f.e. �diff:328/1328#1� (below �GoodFile�). This name of record in the DB which have been writed before of the erroneous.
6. In the any file manager (FAR, WinCOmmander, Explorer etc.) move to %dataFolder%\content\0\ and locate GoodFile (f.e. folder name 328, file name 1328#1).
7. If GoodFile name terminates on 0 (zero) digit then remember date and time of creation of this file. Else copy GoodFile in temp-folder, rename GoodFile remember date and time of creation of this file to .gz (assign gz-extension � f.e. 1328#1.gz), unpack it and remember date and time of creation of this file.
8. Run Adobe Bridge, set view Rejected, Hidden files (menu View) and find all files (CTRL+F) with MODIFICATION date which you have remembered in step 7.
9. Sort searched file by modified date (menu View > Sort);
10. Locate in search result file (Version of file), whith modified date & time which you have remembered in step 7 (�GoodFile�).
11. Try to open file following for it (on change time) a file. If you receive an error message �Operation cannot be completed. Failed to retrieve�� that you have found out the damaged file. If the message does not appear, not damaged file and search is found it is necessary to repeat more carefully. If the message has appeared, the damaged file is found and it should be removed.
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Subject: Re: Version Cue CS3 Server backup fails
Message-ID: <59b51618.5@webcrossing.la2eafNXanI>
Date: Wed, 4 Mar 2009 06:50:01 -0800
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