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Article #445

Re: Version Cue CS4 Confusion

#445
From: Markus_Jasker
Date: Wed, 21 Jan 2009 10:14
36 lines
3094 bytes
@ Jon
CS4 apps are not able to contact CS3 server. Only CS3 is able to connect to the CS4 server. So it is possible to use Bridge CS3 and all integrated apps like PS, IS, IC, Ai and Fl to work on a CS4 server with the known local repository, but CS4 files will be handled like non version cue files in CS3. CS3 server does not now these file formats and the integration changed.
So all the files have to be checked out first against CS3 server.

@ all
I'm very sad to here that it does not work for you and I'm here to help you as good as I can.

please try the following steps in case you have connection troubles:
1. at the server administration page > "advanced" tab, select "preferences" and enter the IP of your server hosting machine into the "External URL" field led by "http://" and for port choose "3703" if not in use already. Then reconnect to the server.

2. in Drive, disconnect and click the options link in upper right and there empty the cache.
Try to connect again.

3.
always do an initial check-in before you start working on a file. if using check-in/save as from integrated Adobe products like InDesign, InCopy, Photoshop, Illustrator and Flash this will happen automatically if a mounted server is the target. For non Adobe products you have to save them first there and afterwards check them in via Explorer/Finder context menu or Bridge CS4.

ADDITIONALLY: DO THIS ONLY IF NOTHING ELSE HELPS! SAVED AND NOT CHECKED IN FILES WILL BE GONE FROM ANY MOUNTED VERSION CUE VOLUME!
delete CS4ServiceManager folder in (If you'd like to help us to isolate the problem, please save the CS4ServiceManager.log located in the folder I suggest to delete here!)
You'll need admin rights!
MAC = users/"username"/Library/ApplicationSupport/Adobe/ ;

WIN = XP = c:\Documents and Settings\"account-name here"AppData\Adobe\

VISTA = c:\Users\"accountname here"AppData\Roaming\Adobe\

Caution: This will delete all your NOT CHECKED IN FILES and you get lost of that data! Your login credentials as well as your recent server entries in Drive panel will be gone too and have to be re-entered.

If the folder cannot be deleted, exit the CS4ServiceManager in Mac=Activity Monitor, WIN= Taskmanager before. Or be patient: the CS4ServiceManager will exit itself after 5 idle minutes.

Any information about your network settings, client machines and suites installed will help us.

Hope that helps.

Please come back in case of any new or additionally issues.

Markus
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Subject: Re: Version Cue CS4 Confusion
Message-ID: <59b783df.4@webcrossing.la2eafNXanI>
Date: Wed, 21 Jan 2009 02:14:04 -0800
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