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Article #56

Trouble with VersionCue synchronization and duplicate files/project folders

#56
From: Rachel_A._Maxim
Date: Wed, 27 Sep 2006 20:07
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4356 bytes
(post moved from general CS to VC forum)
I have been using VersionCue 2 on Windows with Creative Suite for a couple months now and have not had any major problems until recently. (On Windows XP SP2). I always access VC from Bridge or from the CS2 App directly (PS/AI/INDD). I am a single user, with a single workspace on my local hard drive.

A week or two ago I noticed that VersionCue seemed to think that the workspace was on a separate machine from mine, because it began referencing it by IP address rather than my name as before. I also began to notice occasional issues with files showing as "In Use" or files having working versions that should not have (everything had been saved as a version). I started receiving occasional warnings that files I was working on were out of sync, that changes had been made since I opened it and my version was not the latest, however I had only opened the same file I always work on and I was the only one who had accessed it, ever.

The problems have since escalated to the point that I pretty much cannot do anything with VC. Yesterday I noticed several files I had worked with the day before were no longer showing up in Bridge, but when I browsed to my VC project files with Windows Explorer, they were there. There was also another folder under my project files with a serial number appended, so if my project was "Brochures", there was now a folder for "Brochures" and "Brochures001". Brochures001 seemed to be the folder that Bridge was seeing, and only contained very recently saved versions of the files, but none that had been worked on earlier.

I tried changing the location of the project back to the original folder (Brochures) but it didn't seem to do anything. I backed up both folders and deleted the 001 folder, changed the location of the folders to the correct one, and it seemed to work, until I opened a file, edited and saved it. The 001 folder was right back. With each successive save, VC seems to add a new folder, 001, 002, and so on.

I have tried restarting VC, restarting the machine, syncing all the folders, disconnecting and reconnecting and so on.

Then I tried copying the backed up versions of the correct files into the latest project folder (00X). At first I got errors, then it seemed to work. Bridge saw the files, but the second I opened and saved a version, a new folder was created with just the file, again. This problem has persisted to the point that VC is pretty much unusable right now.

I tried "Resetting Locks" from the VC admin. None of this seemed to stop the folders from being created.

If it helps, the files I'm dealing with are InDesign files and PDFs. I occasionally add files to VC (Word, Excel, PDF's created outside CS) by dragging them from Explorer into Bridge, but that hasn't created problems until now.

Does this have something to do with not having a static IP? Surely VC doesn't require a static IP to work on a local machine...?! Still, that doesn't make sense because it was working fine before. I found some forum posts from a year ago that seem to allude to the same problem, but I was not able to use any of the solutions, they did not apply to my setup. Some seemed to suggest that Bridge crashing was the start of the problem, but I don't recall any Bridge crashes.

Can anyone suggest how to solve this VC identity crisis? Should I try reinstalling (please no!). All I can say is, thank goodness I still *have* my files, or I would be hopping mad, right now I'm just at a standstill and very frustrated

Any information would be greatly appreciated. Thanks.
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Subject: Trouble with VersionCue synchronization and
 duplicate files/project folders
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Date: Wed, 27 Sep 2006 13:07:05 -0700
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