Adobe Document Server

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6 total messages Started by Hasan_Amer Wed, 18 Oct 2006 12:39

#249

Author: Hasan_Amer
Date: Wed, 18 Oct 2006 12:39

4 lines
1007 bytes

I am trying to re-install ADS 6.0 on Windows 2003 (UPDATED). When I select COM SDK. it display �Vbscript does not appear to be working. It is a requirement to administer the COM+ module. Would you like this installer to attempt to fix it? Click �yes� to fix or �no� to skip the component�. And installer is unable to fix when I clicked yes.

Product : Adobe Document Server 6.0
OS: Windows 2003:: patched recently with KB924496,KB924191,KB923414, KB923191, KB922819

Re: Adobe Document Server

#246

Author: Bob_Emerson
Date: Wed, 18 Oct 2006 20:04

18 lines
1271 bytes

It could be a permissions issue. Are you installing as an admin user?

The code at the point of failure is attempting to write to the registry. Try TEMPORARILY turning off your antivirus software.

If the installer still fails, you may have a problem with your installation of VBScript. Try this: (It's what the installer is doing at the point of failure.)
1. Create a script with the code that follows
2. Run it from a command window

------
Dim key
key = "HKEY_CURRENT_USER\"
Dim sh
set sh = CreateObject("WScript.Shell")
sh.RegWrite key & "Software\Adobe\MYTESTKEY", "testvalue"
--------

Did you get an error? What?
Was MYTESTKEY created in your registry?

Re: Adobe Document Server

#255

Author: Hasan_Amer
Date: Thu, 19 Oct 2006 09:49

4 lines
712 bytes

This message shows whenever I check the COM SDK component.
If it is not selected the installer continue as normal.

Thanks

Re: Adobe Document Server

#253

Author: Bob_Emerson
Date: Thu, 19 Oct 2006 16:36

1 lines
636 bytes

What happens when you run the test script above?

Re: Adobe Document Server

#258

Author: Hasan_Amer
Date: Sat, 21 Oct 2006 05:58

1 lines
758 bytes

ran the script. and it added the new key

Re: Adobe Document Server

#259

Author: Bob_Emerson
Date: Sun, 22 Oct 2006 15:17

9 lines
1029 bytes

OK, so VBScript seems to be working fine.

That points to a permissions issue. Are you sure, that you're installing with Administrative privilages, sitting in front of the machine, with Virus protection turned off? (You can't install ADS on a remote machine.)

or
What region/language version is the OS?
What might be nonstandard about your configuration?

I suggest contacting sales or support... (I'm just guessing at this point.)

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