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Gabe, unfortunately we don't have access to any of the files you send to Adobe, so we might not understand the exact problem description.

Have you edited your dictionaries to specify hyphenation points of the specific words?

If you want a particular word not to hyphenate in one particular instance, placing a discretionary hyphen at the front of the word will disallow hyphenation in that particular instance of the word.

Another possibility is that the Word spacing settings in the paragraph tag may need to be adjusted. In a default FM chapter the settings are Min 90%, optimum 100%, Max 110%. These settings often need to be adjusted depending on the font used, the type of content, and the line measure in order to get the best results with hyphenation.