🚀 go-pugleaf

Forgive my erroneous terminology.... Yes, FrameMaker can open the files with missing fonts. No problem finding .ps files: I actually distill manually because Distiller is on the Mac. No, I am not using a default printer that lists Helvetica Narrow Bold as a built-in font. This font occurs in a file to which I import a large amount of tabular text that is preformatted by an MML file. We've been doing it this way for more than 5 years. This will probably make you cringe: Helvetica Narrow is not, and has never been, installed on the Windows side--only on the Mac side where Distiller lives.

There are now potentially two problems:

1) When FrameMaker is set to a printer other than Adobe PDF, a .ps file is generated and yes, I can see where the file chokes in Distiller; if I modify the suspect font on that page, the .ps file will distill up to the next instance of that font. This problem is correctly dealt with via warn-and-continue and/or substitution settings on a second machine with the same set-up as the one on which the problem occurs. Note: Using Parallels to run Windows XP, which uses an HP printer driver to reach my physical local printer (regardless of the make/model it happens to be). On the second machine, I have network printers and several different PPDs.

2) When the FrameMaker printer is set to Adobe PDF on the problem machine, no .ps file is generated because that printer does not find Helvetica Narrow Bold--apparently just as it should.

Because FrameMaker can generate .ps files and Distiller can distill them on a second machine with the same (apparent) set-up, from the same source material, I want to understand what it is about the fonts, or the font substitution instruction, that is possibly causing the problem. Or, perhaps adding an additional printer PPD (one that works on the second machine) to the problem machine could clear this up?

Thanks for more insight....

Karen