🚀 go-pugleaf

Martha:

Acrobat 9 installation is fraught with problems. All four writers who tried to install it at one customer location had problems getting the A'9 to work properly after installation -- and the problems were all slightly different.

And so too were the responses given by Adobe support. In one case A'Support recommended running a cleanup tool, in one case it insisted that the program should install with the same serial number as the Tech Comm Suite that putatively includes A'9, and in another case it simply "punted" and gave the I.T. folks a new, separate serial number to circumvent the otherwise unresolvable installation problems.

Apparently we can add sending people with A'9 problems to the FrameMaker forum to that list...

Cheers & hope this helps,
Riley