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Article #21556

FM7 crashes when creating PDF of book - Workaround

#21556
From: Arnis Gubins
Date: Wed, 29 Jan 2003 04:27
28 lines
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In response to postings here and to other lists, here's one possible
workaround from tech support to the issue of FM7 crashing on the
last-page of a book file when PDFing.

ISSUE

Customers on the Framers list report that FM 7.0 sometimes crashes
when a book is saved as PDF or printed with "Generate Acrobat Data"
on. The crash happens when FM prints the last page of the book. This
crash happens intermittently and is not reliably reproducible.
Customers report that small changes in a document in the book make the
crash to go away, or in other cases, the crash happens after small
changes in a document, whereas it did not happen before the change.


WORKAROUND

If the user keeps the DOCUMENT which contains the page indicated by
the "Open PDF Document on Page" number (the "Settings" panel of the
"PDF Setup" dialog) OPENED during "Print" or "Save as PDF" command,
the crash does not happen and everything works properly, because in
this case all structures related to this document, including the page
structure to which the saved pointer refers, are not deallocated and
are in use, which means that the saved pointer still points to the
correct memory structure.
The user needs to keep opened just this one document, which usually
should not create problems on machines with little memory. By default
this is usually the first document in the book.
Technical Details
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From: Arnis Gubins <agg@nospam.com>
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Newsgroups: adobe.framemaker
Subject: FM7 crashes when creating PDF of book - Workaround
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Date: Tue, 28 Jan 2003 20:27:13 -0800
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