Re: FM crashes when scrolling

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Article #22314

#22314

From: Tom Foote
Date: Fri, 10 Jan 2003 13:40

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Greetings,
My Frame7 also crashes when scrolling. I can echo Nigel's problem.

"My problem is that Framemaker frequently crashes when I am scrolling through a document.
I have 7.0p576 (for Windows).
I am running Win2K SP3 on an IBM ThinkPad T23.
I just upgraded my mouse (trackpoint) driver and it did not help. "

I have a T21, I have the very latest Win2k and very latest mouse driver. When I scroll with the trackpoint, it seems to be OK. When I touch the scroll button (with the arrow), Frame crashes.

I experimented. I booted with an external mouse, in this case a three button Logitech. I did not experience the crash.

I use Lotus Notes, Microsoft Word, Lotus Wordpro, and also use mouse intensive engineering graphics software. I have never experienced a crash on any of these while moving the mouse.

Something tells me that perhaps some kind of design modification to the Frame code could possibly alleviate this situation.

thanks, Tom

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Subject: Re: FM crashes when scrolling
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Date: Fri, 10 Jan 2003 05:40:16 -0800
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