🚀 go-pugleaf

Thanks for your help. To answer some of the questions:
1) The printer is taking the PDF and opening it in Illustrator, and printing from there, for reasons unknown to me or my clueless sales rep. He swears that no printer he works with can print straight from a PDF (!) Can this be true?

2) I'm using Acrobat Distiller 4.05, with the compatibility setting for Acrobat 4.0, yielding a PDF version 1.3 file.

3) Fonts are TrueType.

4) The only color in the document is spot color on some headings. I know next to nothing about color management, so it's entirely possible that I have not done something correctly in specifying the color. I read something here recently about problems with Windows and CMYK -- can someone expand on this for me?

I think that's all. Thanks for your insights.

Chris