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Article #22917

Re: Help - Frame 7 crashes when printing to printer or .ps

#22917
From: Sheila Carlisle
Date: Fri, 13 Dec 2002 23:46
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Virginia, in order to rule out possible disk/RAM problems (e.g. maybe your hard disk doesn't have enough free space, particularly if you're creating PS files with a lot of graphics, or you've got bad RAM, or a bad graphic file, or whatever) have you tested to see if you can print your book as separate PS files for each chapter?

With the book file as the active window, in the print dialog box put *. (a star and a period) in the box after the directory path where it is asking for a filename. That will print a separate .ps file for each chapter.

If that goes smoothly, then you can distill each .ps to be sure that they all convert to PDF correctly. They won't probably be useful for your release next week because they won't have the proper hyperlinks, but at least success this way will tell you whether low disk space and/or insufficient RAM might be a problem.

With all the crashes you've been having, it would be a good idea to defrag your hard disk, too. How much empty disk space do you have on your C:\ drive? How much RAM? Approx. how many pages is the book all together? Approx. how many graphics? Have you cleaned out all the .tmp files in your \Temp directory?

Another possible troubleshooting method would be to remove Acrobat, delete the Distiller printer instance with Add/Remove printers, reboot your system (cold reboot, it's important to do this to be sure that any .dll files the printer or Acrobat are using are deleted from memory), and then reinstall Acrobat and make a new Distiller printer instance. Maybe something bunny-stomped (or in the spirit of the season, reindeer-danced) on the printer instance and it's been corrupted.

btw, I don't think there's anybody on this forum who can interpret the error logs you've posted -- that's a mega-esoteric and arcane art these days.

Sheila
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Subject: Re: Help - Frame 7 crashes when printing to printer or .ps
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Date: Fri, 13 Dec 2002 15:46:53 -0800
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