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Article #22929

Re: Cannot PDF at all from FM 7

#22929
From: Sean
Date: Tue, 10 Dec 2002 18:19
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1) Distiller and FrameMaker and Acrobat, if you have it, had to be installed by you logged on as an administrator. If you were not an admin when you installed this stuff, uninstall it, log on as an admin, and reinstall the sofware.

2) Open Adobe Distiller (the app not the printer) and use Help > About to tell us the version number. It should be 5.0.5. If it is not, go to the www.adobe.com downloads area and get the 5.0 -> 5.0.5 patch. Install that patch.

3) In FrameMaker 7, let's stick to Save as PDF. For now, forget about File > Print.

4) Choosers are a Mac thing. That doesn't apply.

5) Check your Distiller printer print queue. Delete or Cancel any stalled print jobs in the queue. If there were stalled jobs, retry creating your PDF.

6) Check your printers. Check the properties of the one called Distiller. Click Printing Preferences > Advanced > and right-click the top-most item in the list (somthing like Adobe PS Acrobat Distiller . . .). Click About.

What are the PostScript Printer Driver Version number and PPD filename?

Let us know.

Cheers,

Sean
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Subject: Re: Cannot PDF at all from FM 7
Message-ID: <1de6f1f3.2@WebX.la2eafNXanI>
Date: Tue, 10 Dec 2002 10:19:50 -0800
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