🚀 go-pugleaf

      The saddest part of that is that it is usually our department looking
      over their shoulders telling them how to troubleshoot the problem because
      we're more familiar with how the software end of it works

Yeah. I want to stress that I don't have anything against IT people, it's just that they are A) overworked (and underpaid), and B) they don't know anything about our tools or processes. Many IT managers seem to take the position that everyone uses the Office suite, so if they have a huge FAQ and training budget for Office, they're set. When you come at them with FrameMaker, or even more complicated installs like Exceed, many of the people visiting your cubicle, while very helpful, have no idea what they are doing and, frankly, shouldn't even be involved. 

Anyway, to address your specific issue, I think you might be out of luck. I'd talk to your boss about your need to work at home and ask for an additional license. In the scheme of things, FrameMaker licenses really aren't all that much money.