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Article #23563

Re: Can anyone at Adobe........

#23563
From: David Kinyon
Date: Mon, 25 Nov 2002 20:55
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As much as possible, I try to keep my production software out of the hands of IT. What happens if my disk crashes and I grab a new machine from the empty cube down the row, and need to install my mission-critial production software just as soon as I can so I can produce the book I need to deliver? Heck, what if I just need a new language dictionary or something that wasn't installed originally? If your help desk is like most, you might wait two or three days for someone to round up the disks, and that's if you're lucky. Usually, IT people are too busy putting out fires (often for far more important people than tech writers!). 

You or your manager should maintain a software library of the software for your production work. Then at least it would be between you and your manager, and if she refused to let you take the disks home, you could make a case for springing for an additional license.
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From: "David Kinyon" <dkinyon@legato.com>
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Newsgroups: adobe.framemaker
Subject: Re: Can anyone at Adobe........
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Date: Mon, 25 Nov 2002 12:55:35 -0800
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