🚀 go-pugleaf

Hi all, 

We have used FM for years with some tips to work around to, but we had never found a problem like this that avoids launching FM at one computer. 

One of our FM licenses must be moved to XP portable PC (Toshiba Satellite S1900-203/768MB RAM/XP Home Edition Spanish release). "Randomly", at least we are not able to find the cause, when we trying to launch FM, we receive a Fatal Error at Core Module initializing process. 

We have tried to uninstall, reinstall the programme by using the uninstall wizard then double checking the registry to delete any related entry and restarting the box after each process. No avail, within a random time FM fails to start again. 

The programme is installed locally and has been tested both connected and disconnected to the network. A PostScript printer or Distiller has been set as default printer. 

We are also double checked the availability of new versions of video drivers and we are not able to find an updated release at the Toshiba website. We have MOBILITY M6 Radeon ATI Technologies Inc. 6.13.10.6052 release installed in this box. 

We have copied the FM console contents the last time the programme have started without problem: 

-- 
FrameMaker: entry for client PS_Extend is missing fields (4 required) 
* ************************************************************** PatternStream Development Build Number: 2.020726 Alpha 
* ************************************************************** Pattern Set File Conversion: BIN CONVERSION 002 -> 003 
Binary Version Input: 31693002 
Binary Version Ouput: 31693003 
Pattern Set File Conversion: Bin VER 003 -> 004 
Binary Version Input: 31693003 
Binary Version Ouput: 31693004 
* ************************************************************** PatternStream Runtime Build Number: 2.0109020 Alpha 
* **************************************************************

* ********** cudLog has been initialized 
* **********

* ********** CudSpanToolBox has been initialized 
* **********

Initialized word_batch 
-- 

After this start, we have closed/opened FM several times without error just till we have restarted the box. Then, the start process fails again at the same point. 

For a number of times we have seen this error on a HP VL400 desktop box running W2K, but after a reinstallation all ran fine. 

Is there any way to obtain more debug information of the launch process? 

I'll send a copy of this message to the e-mail address that appears at the windowed message and to framers@frameusers.com. These folks have been always really helpful for us. 

Thanks indeed for any input. Best regards, 

-- 
Ricardo Rodr�guez 
XEN, Natural Resources Management