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Article #2403

Re: FrameMaker 8 crashing constantly

#2403
From: Vicky_Costello
Date: Fri, 12 Sep 2008 12:45
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I have been having problems generating a PDF file using FrameMaker 8.0 on Windows XP.

Prior to 8.0, we were using 7.2, which gave me NO PROBLEMS when generating a PDF. To try and locate the problem, I went through each chapter in the book to generate a PDF, corrected any problems, and generated PDF files. I then tried to generate the book and was able to print 1/2 of the book before it choked. I then eliminated all the chapters and tried to generate the PDF adding 1 chapter at a time. Now I am getting an error 8004, 6345644, 8487696, 0 message when trying to generate PDF using Print book to generate a PDF.

I have never been able to use the Save as PDF option because it displays the message "FrameMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command". I researched this error and it appears to be related to the Distiller. When first encountering problems with generating pdfs, I immediately requested updates through FrameMaker (Help | Updates). The problem still occurs.

The problem will generating PDFs has been extremely frustrating and the problem has been on-going for much too long (over 2 weeks). I tried everything I can to find a resolution to this error and obviously am encountering additonal ones in the process. This is a bad time for having problems -- critical deadlines, one of which is today.

At this point, FrameMaker has only cost me $$$--wasted production time in trying to resolve an issue that apparently many users are facing. There should be some resolution for this problem and people should not have to continue encountering the same issues over and over again.

Some one please help.
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From: Vicky_Costello@adobeforums.com
Newsgroups: adobe.framemaker
Subject: Re: FrameMaker 8 crashing constantly
Message-ID: <3c0546c4.48@webcrossing.la2eafNXanI>
Date: Fri, 12 Sep 2008 05:45:30 -0700
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