Re: FrameMaker5.5 Starting Program Serious Error

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Article #24929

#24929

From: Sheila Carlisle
Date: Fri, 26 Jul 2002 01:02

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Some troubleshooting questions: 

Have you tried reinstalling FrameMaker?  

What printer do you have set as the system default when you start FrameMaker? 

Did you have any third party plugins to FrameMaker at some point, and then removed them?  

Have you recently changed anything on your system such as device drivers (display, mouse, etc)? 

Does the error happen when FM is loading, or is it when a file is actually being opened? If it's when opening, then I'd strongly suspect video driver issues, and I'd say double-check your driver versions with what's available from the mfg. to see if there are new ones available.  

Occasionally other apps will bunny-stomp all over .dlls that are used for other apps; have you installed any other s/w since the last time FM did run?

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From: "Sheila Carlisle" <scarlisle@axialinfo.com>
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Subject: Re: FrameMaker5.5 Starting Program Serious Error
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Date: Thu, 25 Jul 2002 18:02:04 -0700
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