🚀 go-pugleaf

Roger,
Let's see if you can see this reply from me...

I must admit I have some difficulties following your problem description.
You say you could create PDFs without problems even after your system's
default printer was changed. This means that the problem is not related
to your default printer setting or to FrameMaker.
Now you say that changing the default printer to Adobe PDF solves the
problem that resurfaced yesterday. This doesn't make sense, and
indicates that the problem is somewhere else in your network or setup.

I'm sure you're frustrated, but you have to go about this systematically
to find the basic problem. I would start with the actual fonts.
You say that FM reports problems with 2 fonts, Courier and your own.
First check with IT if any of these fonts have been reinstalled,
perhaps as part of a system update of some kind in your company.
Next, check the actual font files on all affected systems (type, size,
dates). If they're not identical, or you have some kind of duplicate
of these fonts installed, then re-install both fonts completely on all
systems, using the exact same copy of the font files. You can have both
Courier and Courier New installed, but not "Courier" in both TrueType
and Type 1 variants, for instance.

If this doesn't solve the problem, try and copy the FM files from the
network drive to your local hard drive and open these files.

Next, check if changing the default printer before opening the FM
files make any difference. If it does, or if the results are different
for different users, you do have a printer driver problem. I would then
delete and completely reinstall the printers on all systems.

A few other comments:
> The problems restarted this morning, so it is something that someone
> is running during the day that stops it reading those fonts.

That's highly unlikely, since that "something" would have to affect
your own computer's handling of fonts or printers. The only thing I
know of that would do this is known as a "virus" or "trojan horse"...
More likely, something has changed on your system/network (see my
initial reply).

> I'm not sure whether we use Adobe Type Manager, it's not in my list
> of Program Files. (If that is where I should be looking for it.) 

Forget about ATM, it's completely irrevelant to Windows XP.

Finally, FM *is* more sensitive to font problems than Word, or rather,
FM reports the problems instead of ignoring or hiding them. People
may think that the "Word way" is better, but you can be assured that
the font problems that do exist will eventually come back and bite
you even harder, if you don't fix them now.

-- 
/Thomas Michanek