🚀 go-pugleaf

With all the posts back and forth I've lost track of whether you have a separate installation of Acrobat Pro (and if so, what version?) or are you using the free Acrobat Reader and the Distiller component that might have been installed along with the FrameMaker install?

In either case, though, I'd say that your Acrobat Pro or FM-Distller setup may be past the point of diagnosis, and ready for extreme measures, i.e. a complete reinstall.

Often times things aren't installed in the best way, or the "Adobe PDF" printer gets clobbered, leaving it only partially working, or a reinstall of one component just messes something else up.... whatever.

To do this, though, you need to follow the "best practices" for a good re-install.

How about letting us know the version numbers, and then we'll dig up some reinstall instructions (they've been posted on the forum previously, I'm trying to save us some Fri. afternoon I'm-out-the-door angst!)