Acrobat 9 Installed - Now can't create PDFs in Framemaker - Thread - go-pugleaf

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3 total messages Started by deb_d Tue, 20 Jan 2009 12:38

Acrobat 9 Installed - Now can't create PDFs in Framemaker

#1009

Author: deb_d
Date: Tue, 20 Jan 2009 12:38

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I installed the trial version of Acrobat 9. When I went to create a PDF in FrameMaker, I got an error stating that "FrameMaker could not find Adobe PDF printer instance, which must be installed to execute Save as PDF command." Sure enough, I looked at Settings>Printers and Faxes, and there is no longer a driver to create PDFs. It goes without saying that I also cannot Print to file and select PDF as an output format.

What happened?

Re: Acrobat 9 Installed - Now can't create PDFs in Framemaker

#1010

Author: Art Campbell
Date: Tue, 20 Jan 2009 14:53

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First, this is pretty obviously nothing to do with FM, but with Acrobat. So you may get more help if you call Adobe support because they offer free installation support or post in the Acrobat forum.

If not:
What OS system are you using and what version of FM?
What version of Acrobat are you upgrading from?
Did the installation complete successfully? Did you reboot afterwards?

Art

Re: Acrobat 9 Installed - Now can't create PDFs in Framemaker

#1026

Author: deb_d
Date: Wed, 21 Jan 2009 14:55

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673 bytes

I reinstalled Acrobat 9 and the driver now shows up. Just so you all know.

D.

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