Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

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5 total messages Started by Robert_Mortensen Wed, 07 Jan 2009 17:38

#1222

Author: Robert_Mortensen
Date: Wed, 07 Jan 2009 17:38

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I am interested in using Microsoft Windows Group Policy and Active Directory Services to install Frame maker on assigned work stations. I found a white paper (http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_8.pdf)that describes how to do this with Adobe Acrobat 8, but it does not work with Framemaker 8. I also found a tech note (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403296&sliceId=1) that describes how to silently install Framemaker 8 but cannot seem to get that to work either.
Any help would be greatly appreciated.
Rob

Re: Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

#1223

Author: Art Campbell
Date: Wed, 07 Jan 2009 18:53

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Adobe Tech Support, such as it is, provides free installation support.
Did you contact them yet?

Art

Re: Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

#1229

Author: Robert_Mortensen
Date: Wed, 07 Jan 2009 20:50

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Art,
Yes I have contacted them. Their response was, "We don't support this type of question without a support contract." While I don't mind purchasing a support contract, they could not even tell me if the support contract would cover my needs.

Re: Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

#1236

Author: Peter_Gold
Date: Thu, 08 Jan 2009 15:14

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Hi, Robert:

I suggest you contact tech support again and ask for a supervisor or manager. If a technician refuses to support an installation problem - especially a method that's described in an Adobe tech note - it's probably due to a poorly-trained or poorly-informed technician.

If the first supervisor or manager can't or won't help, insist on escalating to the highest-level manager.

HTH
________________
Regards,

Peter Gold
KnowHow ProServices

Re: Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

#1237

Author: Sheila_Carlisle
Date: Thu, 08 Jan 2009 16:01

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Another possible source of user-support (with a slightly more diverse audience than our forum here) would be to post your question on the Framers list, at <http://www.frameusers.com>

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