Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

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9 total messages Started by Paul_Larrieu Thu, 13 Nov 2008 13:47

#1680

Author: Paul_Larrieu
Date: Thu, 13 Nov 2008 13:47

1 lines
1158 bytes

Has anyone experienced the above error message? I always receive this message when I start scrolling through a FrameMaker file. It does not matter if I scroll with the mouse or using the keyboard. When I click OK to this message, FrameMaker immediately shuts down. At times, it corrupts the file on a particular page(s) and continually gives me this message. Most often, I need to recreate these lost pages. Very frustrating and I do not know if it is FrameMaker or a problem with refresh and the graphics card. Help!

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1683

Author: Sheila_Carlisle
Date: Thu, 13 Nov 2008 15:27

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823 bytes

Which specific version of FM are you using, Paul -- the "pxxx" numbers as shown in Help > About".

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1684

Author: Paul_Larrieu
Date: Thu, 13 Nov 2008 15:57

1 lines
833 bytes

I use the Tech Comm Suite and FrameMaker is at 8.0p277

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1685

Author: Sheila_Carlisle
Date: Thu, 13 Nov 2008 16:16

11 lines
1245 bytes

Here's a link to an earlier thread discussing the same problem:

 <http://www.adobeforums.com/webx?128@@.3c06293f>

FreeWheel has been used by many FM users, across several versions now, and has never caused any problems as far as we've heard.

The FreeWheel utility can be found here:

 <http://www.geocities.com/SiliconValley/2060/freewheel.html>

If you try it would you please post back to the forum to let us know whether it resolved your problem?

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1686

Author: Paul_Larrieu
Date: Thu, 13 Nov 2008 16:23

1 lines
831 bytes

Before I decide, what is freewheel and what am I expected to get from this utility? Is it part of Adobe or third party? The link to the discussion did not say much about this.

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1687

Author: Sheila_Carlisle
Date: Thu, 13 Nov 2008 17:14

7 lines
1114 bytes

You'll find more discussions on this forum about FreeWheel if you do a search. It's been known a long time in the FM world as the answer to getting scrolling to work correctly in FM. Some people have the crashes you report, others never do.

FreeWheel is not from Adobe.

If you are concerned about it you might want to contact Adobe support directly, of course, but very often their answer is to post on the forums here :-)

Sheila

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1740

Author: Paul_Larrieu
Date: Mon, 24 Nov 2008 12:22

1 lines
886 bytes

Sheila, a week has gone by without incidence. Thanks for the insight and I will pass this along to all of our writing groups. Regards.

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1632

Author: Roberto_P_Torres
Date: Thu, 27 Nov 2008 16:07

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1548 bytes

I wanted to post this as another thread but at the same time I believe it's related to what's been discussed in this one.

These are my error codes when FM has crashed in my system:

Internal Error: 8004, 8443342, 4459945, 4414681
Internal Error: 8004, 6343116, 8483344, 0
Internal Error: 8004, 6961695, 4843246, 4842974

and others that I thought related to the scrolling thing... however, I installed FreeWheel and the crash happened again as soon as I updated my book to generate my lists. I've had the scrolling issue in past and it's true that at the time the FreeWheel solution was pretty effective. However, this time I really am sort of not knowing what to do about it.

I have FM 8 with the latest patches running on Vista.

I would really appreciate any input that could help me work this out.

Re: Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

#1633

Author: Art Campbell
Date: Thu, 27 Nov 2008 16:20

5 lines
977 bytes

Roberto,
Are all the component files in the book open on your desktop?
How much RAM does your computer have, and how much open space on the main drive?

Art

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