Framemaker 7.2 and Windows XP SP3

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2 total messages Started by Andy_Hogben Wed, 01 Oct 2008 13:11

#2220

Author: Andy_Hogben
Date: Wed, 01 Oct 2008 13:11

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For any Framemaker 7.2 users out there who does not already know, Framemaker 7.2 will not work with Windows XP SP3.

A security file in Win XP SP3 causes problems with OLE graphics imported into FM. The problem will only rear its head when you try to save the document and the following error box appears:

"An Internal error occurred while writing imported graphics in this document. The file has been saved, but has lost some image data. Please report this fault to Adobe Technical Support."

Why only OLE imports are affect is beyond my skills as I would expect this problem with referenced imports. Adobe are not aware of this concern and have no fix. There are a couple of fixes, but neither are ideal.

1. Remove all OLE files and import them as referenced files, then save.
2. Roll back Windows XP to SP2. (This is what I had to do as I have a vast quantity of documents with OLE files.)

If anybody has further info please feel free to discuss.

Re: Framemaker 7.2 and Windows XP SP3

#2222

Author: Arnis_Gubins
Date: Wed, 01 Oct 2008 14:06

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Andy,

It's just OLE, not FM7.2, that is the problem with the SP3 fix. This
has been reported in the Forums numerous times. Using OLE with FM has
consistently been a "not recommended" feature and Adobe is aware of
the issue.

As you point out, the only two fixes known, to date, are either import
by reference or rollback to SP2.

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