🚀 go-pugleaf

As far as I know it's not a good idea to keep multiple types (OT, TT, T1) of the same typeface active at the same time on either platform. Don't know if that's the case with your editors or not.

Otherwise I'd ask if the editors are having the same problems in other programs ... do they have any other Adobe apps loaded? Or any design apps? (I'd suggest MS Word but that sometimes just confuses the issue, Word has its own font issues).

It might be time for a font management program to keep the correct fonts active for the editors.

Or, clean up the Adobe Font caches in Windows by following the steps in Solution 6 in this knowledgebase file:
 <http://kb.adobe.com/selfservice/viewContent.do?externalId=323779>

Or, install the fonts they need for InCopy in InCopy's own Fonts folder, which is inside the InCopy application folder.

AM