🚀 go-pugleaf

Hello everyone,

We're trying to use InCopy and are having some problems. Please read below.

Ingredients:

1 Mac running InDesign CS2 with the Live Workflow Plugins installed (Designer)
1 PC running InCopy CS2 4.0.1 (Editor)
1 networked server (Novell) to which both computers are connected

Setup:

The Designer opens an existing INDD file, creates an INCA file, and saves it to the server. The Designer creates and assigns stories (INCX). The Editor opens the INCA file on the server and can see all of the stories within it.

Attempt 1--using live workflow:

The Editor tried making changes to an INCX file while the INCA file was open on the Designer�s computer. The Editor could check out a story, make changes, and check it in. When the Designer looked at the Assignments pane on his computer, however, it did NOT reflect that any changes had been made to the INCX file.

This led us to believe that we needed to �Save Content.�

The Editor then tried checking out a story, making changes to the text, and using the �Save Content� command in the File drop down menu. This resulted in the error message �Cannot save FILE_NAME.incx.� The Editor then attempted to �Save All Content� in the File drop down menu, and the program froze and closed.

No combination of saving and checking in/out works for the Editor in the live workflow.

The Designer, however, can make changes using these techniques. He edited some of the text in an INCX file by checking it out, making changes, and then saving changes via Edit > Incopy > Save Content. This resulted in a triangular yellow �out of date� symbol on the Assignments pane. This symbol also shows up on the Editor�s computer. Both computers can successfully �Update Content� and see the changes that were made.

Attempt 2--not using live workflow:

The Designer created an INCA file and related INCX files and then closed the file in question (leaving InDesign running in the background).

The Editor opened the INCA file, checked out a story, made changes, chose �Save Content,� and checked the story back in. No error messages appeared.

The Designer opened the INCA file and a triangular yellow �out of date� symbol appeared on the Assignments pane. When the Designer updated content, the changes made by the Editor could be seen.

From this, we conclude that there might be something wrong with the live workflow system or our server. Does anyone have any suggestions on how we can get the live workflow to function? Thanks.

~Matt