🚀 go-pugleaf

I have a few users who are dealing with an InCopy file provided by a third party vendor who does their Marketing gazettes and logos, etc... Upon purchasing InCopy CS4, when opening the document provided, they receive a message stating "Missing Fonts" and they include:

Franklin Gothic Extra Condensed
ITC Franklin Gothic (T1) Demi
ITC Franklin Gothic (T1) Heavy
Helvetica Neue (T1) 27 Ultra Light Condensed
Helvetica Neue (T1) 97 Black Condensed
Helvetica Neue (T1) 57 Condensed
Helvetica Neue (T1) 37 Thin Condensed Oblique
Helvetica Neue (T1) 57 Condensed Oblique
Helvetica Neue (T1) 47 Light Condensed Oblique
Helvetica Neue (T1) 47 Light Condensed
Helvetica Neue (T1) 65 Medium
Helvetica Neue (T1) 77 Bold Condensed

I had went to MyFonts.com and downloaded one to test: Franklin Gothic Extra Condensed. The link to the one that I had purchased is here: <http://www.myfonts.com/fonts/bitstream/franklin-gothic/extra-condensed/>

The font is installed, but Adobe does not see it. MS Word sees the font fine along with other applications. Did I purchase the wrong font or am I not doing something right with Adobe?

I have been working with this issue for a few weeks now, and are willing to try whatever I can to get the font seen by the application.

Any help with this would be much appreciated, or simliar approaches to the same problem.

-E (eboggs@gmail.com)