Problem minimizing InCopy window

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7 total messages Started by Sarah_Adai Wed, 25 Mar 2009 21:57

#101

Author: Sarah_Adai
Date: Wed, 25 Mar 2009 21:57

1 lines
869 bytes

I am a new user to InCopy. Whenever I have a .inca file open and I try to minimize the window so I can find something on my desktop, the program crashes when I try to maximize the window again. The only way to get my file back is to go to the task menu and quit the program, then open it back up. Has anyone else experienced this problem?

Re: Problem minimizing InCopy window

#102

Author: Bob Levine
Date: Wed, 25 Mar 2009 22:33

4 lines
708 bytes

No where near enough info. System specs, windows version, InCopy 
version, hardware.

Bob

Re: Problem minimizing InCopy window

#103

Author: Anne-Marie Concepcion
Date: Wed, 25 Mar 2009 23:27

5 lines
911 bytes

In other words, Sarah, it's an unusual problem (at least, no one's ever posted about it to this forum). The more details you can provide the more likely we can suggest troubleshooting steps.

I'm assuming this is only happening with InCopy and no other programs, right?

AM

Re: Problem minimizing InCopy window

#104

Author: Sarah_Adai
Date: Thu, 26 Mar 2009 15:08

6 lines
830 bytes

Here are more details about this problem:

-It's only happening with InCopy, no other programs.
-InCopy version CS4
-Windows XP Professional Version 2002 Service Pack 2
-Computer: Intel(r) Core(TM)2 CPU, T7200 @2 GHz, 2 GB of RAM

Re: Problem minimizing InCopy window

#106

Author: Sarah_Adai
Date: Thu, 26 Mar 2009 19:04

3 lines
668 bytes

Updating InCopy to 6.0.1 solved the problem!

Thank you!

Re: Problem minimizing InCopy window

#107

Author: Bob Levine
Date: Thu, 26 Mar 2009 19:09

3 lines
798 bytes

Great! Now, make sure the InDesign users do the same.

Bob

Re: Problem minimizing InCopy window

#105

Author: Bob Levine
Date: Thu, 26 Mar 2009 22:13

7 lines
790 bytes

First thing is updating to 6.0.1

CS4 recommendation is for XP SP3.

That's the second thing I'd try.

Bob

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