🚀 go-pugleaf

Here's the facts:

We do 5 greyscale publications monthly, with about 100 ads in each publication. Last time we went to print, 4 ads showed up without the L's and/or I's. Just a single font was affected in each ad, and the font was also different in each ad...3 were system fonts, (Arial Narrow was one) and one was a downloaded font. This also happened 2 months ago with a single ad.

All ads were designed on Windows in Illustrator 10, although by 2 different artists. They are saved as PDFs by the artists for pagination. The same person has been doing pagination for several years, so there has been no change.

To make things even more complicated...several of these ads are placed in 2 or 3 out of the five publications. In some the i's and/or l's are there, and not in others.

Our press is telling us it's because we are paginating with Pagemaker. (But we have been for the last 3 or 4 years. We are moving to InDesign soon, but clients do tend to get mad when their ad is unreadable)

So the question is: Is it our printers problem or are we at fault in some way. ANY insight,ideas or direction would be wonderful. Thankyou!